Tag: Email to Case
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Troubleshooting Email to Case
In Previous article, I have explained that how to configure Email to Case Agent for creating of cases in Salesforce. This article depicts how to troubleshoot few common problems of Email to case or On Demand Email to Case. Q 1 : Why reply to email is also becoming new Case instead of Comment on…
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Working with Email to Case Agent in Salesforce
I have searched web for proper “Email to Case” agent tutorial but didn’t find enough information so decided to write my own one. Many of you already knows that we have “On – Demand” email to case, so what is need of this Agent? However there are existing client which are already using this toolkit…