Tag: Live Agent
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Setup Live Agent in Salesforce Community – Video
Using Live agent, Service representatives can directly chat with customers and resolve customer issue. Chat support is noways preferable way to contact service representative. No need to stay on call for hours, no need to wait for email reply for days. Even I use chat support wherever it is possible as its very easy to…
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Setting up LiveAgent in Salesforce – Video Tutorial
This Video tutorial will help on basics of LiveAgent in Salesforce. It will Explain How to enable Live Agent How to add Chat Buttons How to add Skills and Agent Configuration Adding Deployment Chartlets Setup Service Cloud Console to use with Live Agent