Lightning Component will contain only declaration of checkbox as shown below.
Video tutorial explaining basics of Service cloud console and configuring important features
Many times I struggle to remember how to configure some components in Service cloud because, there are many features which has been disabled. Many new feature needs some extra configuration to enable it. For example, like to enable Knowledge One, we need to disable traditional article component
This video explains some of basics of configuring Service cloud console in Salesforce.
Below are topics covered in this video :
Setting up Highlight Panel
Enabling Knowledge One component and auto search article on basis of Subject entered
Video tutorial explaining how we can use Lightning CLI to identify possible issues and enhancements needed for Lightning Component and enabling it for Locker Service
Lightning CLI is based on open source project ESLint. Below video demonstrates how we can install Lightning CLI and use it for existing Lightning Components. You can subscribe to my youtube channel to get latest update on Salesforce related videos.
Use below command to install heroku CLI plugin, assuming you already have heroku installed :
Step by step guide to know about Omni Channel and how does it makes Call Centre Queue Manager’s life easier in Salesforce Service Cloud
We can route case or lead records to Queue on basis of assignment rules. Queue can also be set as an owner for custom object records. However, once record is assigned to queue, it needs manual intervention to assign it further to members in queue or queue member can assign to themselves. Queue members assigning to themselves, however may result into cherry picking. Some agents may resolve easier cases and some of them only gets time consuming or hard cases.
Omni-Channel offering from Service cloud is promising product and resolves this problem to some extend. It can automatically route records to agents in queue on basis of incoming case complexity and work load of agents.
This is a first blog post of a series, to develop advance lightning components and understand various features offered by Salesforce Lightning Platform. This post will explain why do we need nested components and how do they communicate.
At first, nested components looks like displaying something in child component and wrapped in parent component. However, to make most of nested components and designing efficient Lightning components, we should use nested component only to define set of rules. Unlike components in Visualforce, where we render some reusable output on page, Nested components in Lightning defines set of attributes to be used by parent component.