Comments on: Working with Email to Case Agent in Salesforce

By: Chandramohan Yetukuri

Chandramohan Yetukuri — Wed, 11 Nov 2020 00:45:06 +0000

Hi Jitendra,
Thanks a lot it is a nice post and appreciate your efforts.
Where exactly to download and install the Email-to-Case Agent? Is it in any of the developer machines?

Regards,
Chandra

By: Jitendra Kawale

Jitendra Kawale — Thu, 10 Aug 2017 14:09:00 +0000

In reply to Jitendra Kawale. when we checked email log, "ERROR com.sforce.mail.SMTPNotification" this was error message.

By: Jitendra Kawale

Jitendra Kawale — Thu, 10 Aug 2017 14:03:00 +0000

Hi Jitendra,

We are using Email-to-case agent. I have noticed that everyday around 3.34pm to 3.50pm new cases are not creating into Salesforce for a period of about 15-20 minutes. Suddenly, a many of cases will drop in all at once.

can you please suggest something?

By: Narendra Reddy

Narendra Reddy — Wed, 27 Jan 2016 10:38:00 +0000

Hi jitendra, i am new to salesforce. i have done all the things based on your guidance. But in cmd running i am getting error as SMTP Authentication Request. What is SMTP host and where i can get it?

By: CWeekes

CWeekes — Thu, 30 Oct 2014 16:09:00 +0000

Hi, I just found your blog. I am wondering, do you know how email and attachments created in salesforce using email to case can be stored in a company server rather than in Salesforce itself? We are encountering storage issues all the time.

Any help is appreciated.

Thanks!

By: lfgordon

lfgordon — Tue, 06 May 2014 21:26:00 +0000

Hello – this is an excellent tutorial. I helped me understand a lot. I need to help someone that has their email hosted by Google/Gmail with their own domain name.
Do you know how to ‘install’ the java agent in that environment? I would also love a tutorial on how to get the large attachments stored in Google Drive or somewhere outside of Salesforce.

Thank you again

By: arwa

arwa — Tue, 06 May 2014 12:24:00 +0000

hii can i restrict certain email id from creating case through email to case as in the junk emails should not be automatically created into cases

By: Abhishek Dey

Abhishek Dey — Sun, 02 Mar 2014 06:38:00 +0000

Hi Jithendra.. I am not able to download email agent from the URL mentioned in your blog. Please let me know if you have any updated URL

By: JitendraZaa

JitendraZaa — Fri, 24 Jan 2014 10:10:00 +0000

In reply to sudha. You will need to buy it from domain provider like go daddy. Or you can use free emails like gmail and yahoo. You can Google on information about accessing email of yahoo and gmail via coding, or client.

By: sudha

sudha — Fri, 24 Jan 2014 09:39:00 +0000

In reply to JitendraZaa. yes i know it.but i m asking what to represent over there.Actually I dont have email server.How to create email server and how manage this?