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COMPLETE GUIDE • MARCH 2026


Salesforce Agentforce Credits & Cost Model

Everything you need to know about Flex Credits pricing, conversation-based billing, Digital Wallet tracking, and strategies to optimize your Agentforce costs in 2026.


Jitendra Zaa
•
March 15, 2026
•
28 min read
•
Last Updated: March 16, 2026




Pricing
$0.10
Per standard Agentforce action (20 Flex Credits)


Voice
30
Flex Credits per voice action (vs. 20 for standard)


Guide
2
Billing models: Flex Credits & Conversations


Reference
10K
Token threshold per action before additional credits apply





1
What is the Agentforce Credit Model?





Quick Answer: Salesforce Agentforce uses Flex Credits — each standard action costs 20 credits ($0.10), voice actions cost 30 credits ($0.15). Credits are purchased at $500 per 100,000. An alternative $2/conversation model is also available. See the official pricing page.



Salesforce Agentforce is an AI agent platform that lets businesses deploy autonomous agents for service, sales, marketing, and commerce workflows. Unlike traditional SaaS pricing based on user seats alone, Agentforce is priced on consumption — you pay for what the agent actually does, not just for having it available.

This consumption model aligns costs with business value: a single agent can handle thousands of interactions simultaneously, and you only pay when an action is executed. According to → Read the full article on jitendrazaa.com

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