{"id":3409,"date":"2013-07-26T14:29:30","date_gmt":"2013-07-26T08:59:30","guid":{"rendered":"http:\/\/JitendraZaa.com\/blog\/?p=3409"},"modified":"2013-07-26T14:29:30","modified_gmt":"2013-07-26T08:59:30","slug":"setting-up-liveagent-in-salesforce-video-tutorial","status":"publish","type":"post","link":"https:\/\/www.jitendrazaa.com\/blog\/salesforce\/setting-up-liveagent-in-salesforce-video-tutorial\/","title":{"rendered":"Setting up LiveAgent in Salesforce &#8211; Video Tutorial"},"content":{"rendered":"<p>This Video tutorial will help on basics of LiveAgent in Salesforce. It will Explain<\/p>\n<ol>\n<li>How to enable Live Agent<\/li>\n<li>How to add Chat Buttons<\/li>\n<li>How to add Skills and Agent Configuration<\/li>\n<li>Adding Deployment<\/li>\n<li>Chartlets<\/li>\n<li>Setup Service Cloud Console to use with Live Agent<\/li>\n<\/ol>\n<p><!--more--><br \/>\n<strong>Video Tutorial:<\/strong><\/p>\n<p><iframe loading=\"lazy\" src=\"\/\/www.youtube.com\/embed\/rI-yc4SDMkA\" height=\"315\" width=\"560\" allowfullscreen=\"\" frameborder=\"0\"><\/iframe><\/p>\n","protected":false},"excerpt":{"rendered":"<p>This Video tutorial will help on basics of LiveAgent in Salesforce. It will Explain How to enable Live Agent How to add Chat Buttons How to add Skills and Agent Configuration Adding Deployment Chartlets Setup Service Cloud Console to use with Live Agent<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"advanced_seo_description":"","jetpack_seo_html_title":"","jetpack_seo_noindex":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"jz_research_post":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[9],"tags":[61,141,331,179,212,230],"class_list":["post-3409","post","type-post","status-publish","format-standard","hentry","category-salesforce","tag-console","tag-live-agent","tag-salesforce","tag-service-cloud-console","tag-video-tutorial","tag-youtube"],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack-related-posts":[{"id":5544,"url":"https:\/\/www.jitendrazaa.com\/blog\/salesforce\/five-important-configuration-in-service-cloud-console-layout-video\/","url_meta":{"origin":3409,"position":0},"title":"Five important configuration in Service cloud console layout &#8211; Video","author":"Jitendra","date":"June 15, 2016","format":false,"excerpt":"Video tutorial explaining basics of Service cloud console and configuring important features","rel":"","context":"In &quot;Salesforce&quot;","block_context":{"text":"Salesforce","link":"https:\/\/www.jitendrazaa.com\/blog\/category\/salesforce\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/img.youtube.com\/vi\/BrswM0xPVRc\/0.jpg?resize=350%2C200","width":350,"height":200},"classes":[]},{"id":5251,"url":"https:\/\/www.jitendrazaa.com\/blog\/salesforce\/export-datasets-in-salesforce-analytics-cloud-video\/","url_meta":{"origin":3409,"position":1},"title":"Export Datasets in Salesforce Analytics Cloud &#8211; Video","author":"Jitendra","date":"January 26, 2016","format":false,"excerpt":"Video tutorial showing steps to download existing Datasets from Salesforce Analytics Cloud","rel":"","context":"In &quot;Salesforce&quot;","block_context":{"text":"Salesforce","link":"https:\/\/www.jitendrazaa.com\/blog\/category\/salesforce\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/img.youtube.com\/vi\/q88mcxTHEUo\/0.jpg?resize=350%2C200","width":350,"height":200},"classes":[]},{"id":4826,"url":"https:\/\/www.jitendrazaa.com\/blog\/salesforce\/setup-live-agent-in-salesforce-community\/","url_meta":{"origin":3409,"position":2},"title":"Setup Live Agent in Salesforce Community &#8211; Video","author":"Jitendra","date":"September 22, 2015","format":false,"excerpt":"Using Live agent, Service representatives can directly chat with customers and resolve customer issue. Chat support is noways preferable way to contact service representative. No need to stay on call for hours, no need to wait for email reply for days. Even I use chat support wherever it is possible\u2026","rel":"","context":"In &quot;Salesforce&quot;","block_context":{"text":"Salesforce","link":"https:\/\/www.jitendrazaa.com\/blog\/category\/salesforce\/"},"img":{"alt_text":"LiveAgent in Community Demo","src":"https:\/\/i0.wp.com\/www.jitendrazaa.com\/blog\/wp-content\/uploads\/2015\/09\/LiveAgent-in-Community-Demo.gif?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.jitendrazaa.com\/blog\/wp-content\/uploads\/2015\/09\/LiveAgent-in-Community-Demo.gif?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.jitendrazaa.com\/blog\/wp-content\/uploads\/2015\/09\/LiveAgent-in-Community-Demo.gif?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.jitendrazaa.com\/blog\/wp-content\/uploads\/2015\/09\/LiveAgent-in-Community-Demo.gif?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.jitendrazaa.com\/blog\/wp-content\/uploads\/2015\/09\/LiveAgent-in-Community-Demo.gif?resize=1050%2C600&ssl=1 3x, https:\/\/i0.wp.com\/www.jitendrazaa.com\/blog\/wp-content\/uploads\/2015\/09\/LiveAgent-in-Community-Demo.gif?resize=1400%2C800&ssl=1 4x"},"classes":[]},{"id":5487,"url":"https:\/\/www.jitendrazaa.com\/blog\/salesforce\/guide-to-setup-omni-channel-in-salesforce-with-video\/","url_meta":{"origin":3409,"position":3},"title":"Guide to setup Omni Channel in Salesforce with Video","author":"Jitendra","date":"May 12, 2016","format":false,"excerpt":"Step by step guide to know about Omni Channel and how does it makes Call Centre Queue Manager's life easier in Salesforce Service Cloud","rel":"","context":"In &quot;Salesforce&quot;","block_context":{"text":"Salesforce","link":"https:\/\/www.jitendrazaa.com\/blog\/category\/salesforce\/"},"img":{"alt_text":"Omni Channel - Presence Configurations","src":"https:\/\/i0.wp.com\/www.jitendrazaa.com\/blog\/wp-content\/uploads\/2016\/05\/Omni-Channel-Presence-Configurations.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.jitendrazaa.com\/blog\/wp-content\/uploads\/2016\/05\/Omni-Channel-Presence-Configurations.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.jitendrazaa.com\/blog\/wp-content\/uploads\/2016\/05\/Omni-Channel-Presence-Configurations.png?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.jitendrazaa.com\/blog\/wp-content\/uploads\/2016\/05\/Omni-Channel-Presence-Configurations.png?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":3427,"url":"https:\/\/www.jitendrazaa.com\/blog\/salesforce\/salesforce-winter-14-new-features\/","url_meta":{"origin":3409,"position":4},"title":"Salesforce Winter 14 &#8211; New Features","author":"Jitendra","date":"August 27, 2013","format":false,"excerpt":"Major Area of Release: Developer Console Canvas HTML5 Support in Visualforce Deployment related features like improved deployment Monitoring New Database methods to get records deleted , updated in specific time Renaming \"Service Cloud Console\"\u009d is renamed to \"Salesforce Console for Service\"\u009d \"Configuration Only\"\u009d sandbox renamed to \"Developer Pro\"\u009d \"Agent Configuration\"\u009d\u2026","rel":"","context":"In &quot;Salesforce&quot;","block_context":{"text":"Salesforce","link":"https:\/\/www.jitendrazaa.com\/blog\/category\/salesforce\/"},"img":{"alt_text":"Salesforce Winter 14","src":"https:\/\/i0.wp.com\/jitendrazaa.com\/blog\/wp-content\/uploads\/2013\/08\/Win-14-Logo.png?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]},{"id":3361,"url":"https:\/\/www.jitendrazaa.com\/blog\/salesforce\/working-with-email-to-case-agent-in-salesforce\/","url_meta":{"origin":3409,"position":5},"title":"Working with Email to Case Agent in Salesforce","author":"Jitendra","date":"July 8, 2013","format":false,"excerpt":"I have searched web for proper \"Email to Case\"\u009d agent tutorial but didn't find enough information so decided to write my own one. Many of you already knows that we have \"On - Demand\"\u009d email to case, so what is need of this Agent? However there are existing client which\u2026","rel":"","context":"In &quot;Salesforce&quot;","block_context":{"text":"Salesforce","link":"https:\/\/www.jitendrazaa.com\/blog\/category\/salesforce\/"},"img":{"alt_text":"Email To Case Agent Running Mode","src":"https:\/\/i0.wp.com\/jitendrazaa.com\/blog\/wp-content\/uploads\/2013\/07\/Email-To-Case-Agent-Running.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/jitendrazaa.com\/blog\/wp-content\/uploads\/2013\/07\/Email-To-Case-Agent-Running.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/jitendrazaa.com\/blog\/wp-content\/uploads\/2013\/07\/Email-To-Case-Agent-Running.png?resize=525%2C300&ssl=1 1.5x"},"classes":[]}],"jetpack_likes_enabled":true,"_links":{"self":[{"href":"https:\/\/www.jitendrazaa.com\/blog\/wp-json\/wp\/v2\/posts\/3409","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.jitendrazaa.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.jitendrazaa.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.jitendrazaa.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.jitendrazaa.com\/blog\/wp-json\/wp\/v2\/comments?post=3409"}],"version-history":[{"count":0,"href":"https:\/\/www.jitendrazaa.com\/blog\/wp-json\/wp\/v2\/posts\/3409\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.jitendrazaa.com\/blog\/wp-json\/wp\/v2\/media?parent=3409"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.jitendrazaa.com\/blog\/wp-json\/wp\/v2\/categories?post=3409"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.jitendrazaa.com\/blog\/wp-json\/wp\/v2\/tags?post=3409"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}