{"id":3409,"date":"2013-07-26T14:29:30","date_gmt":"2013-07-26T08:59:30","guid":{"rendered":"http:\/\/JitendraZaa.com\/blog\/?p=3409"},"modified":"2013-07-26T14:29:30","modified_gmt":"2013-07-26T08:59:30","slug":"setting-up-liveagent-in-salesforce-video-tutorial","status":"publish","type":"post","link":"https:\/\/www.jitendrazaa.com\/blog\/salesforce\/setting-up-liveagent-in-salesforce-video-tutorial\/","title":{"rendered":"Setting up LiveAgent in Salesforce &#8211; Video Tutorial"},"content":{"rendered":"<p>This Video tutorial will help on basics of LiveAgent in Salesforce. It will Explain<\/p>\n<ol>\n<li>How to enable Live Agent<\/li>\n<li>How to add Chat Buttons<\/li>\n<li>How to add Skills and Agent Configuration<\/li>\n<li>Adding Deployment<\/li>\n<li>Chartlets<\/li>\n<li>Setup Service Cloud Console to use with Live Agent<\/li>\n<\/ol>\n<p><!--more--><br \/>\n<strong>Video Tutorial:<\/strong><\/p>\n<p><iframe loading=\"lazy\" src=\"\/\/www.youtube.com\/embed\/rI-yc4SDMkA\" height=\"315\" width=\"560\" allowfullscreen=\"\" frameborder=\"0\"><\/iframe><\/p>\n","protected":false},"excerpt":{"rendered":"<p>This Video tutorial will help on basics of LiveAgent in Salesforce. It will Explain How to enable Live Agent How to add Chat Buttons How to add Skills and Agent Configuration Adding Deployment Chartlets Setup Service Cloud Console to use with Live Agent<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"advanced_seo_description":"","jetpack_seo_html_title":"","jetpack_seo_noindex":false,"jetpack_seo_schema_type":"","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"jz_research_post":"","_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[9],"tags":[61,141,331,179,212,230],"class_list":["post-3409","post","type-post","status-publish","format-standard","hentry","category-salesforce","tag-console","tag-live-agent","tag-salesforce","tag-service-cloud-console","tag-video-tutorial","tag-youtube"],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack-related-posts":[{"id":5544,"url":"https:\/\/www.jitendrazaa.com\/blog\/salesforce\/five-important-configuration-in-service-cloud-console-layout-video\/","url_meta":{"origin":3409,"position":0},"title":"Five important configuration in Service cloud console layout &#8211; Video","author":"Jitendra","date":"June 15, 2016","format":false,"excerpt":"Video tutorial explaining basics of Service cloud console and configuring important features","rel":"","context":"In &quot;Salesforce&quot;","block_context":{"text":"Salesforce","link":"https:\/\/www.jitendrazaa.com\/blog\/category\/salesforce\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/img.youtube.com\/vi\/BrswM0xPVRc\/0.jpg?resize=350%2C200","width":350,"height":200},"classes":[]},{"id":5251,"url":"https:\/\/www.jitendrazaa.com\/blog\/salesforce\/export-datasets-in-salesforce-analytics-cloud-video\/","url_meta":{"origin":3409,"position":1},"title":"Export Datasets in Salesforce Analytics Cloud &#8211; Video","author":"Jitendra","date":"January 26, 2016","format":false,"excerpt":"Video tutorial showing steps to download existing Datasets from Salesforce Analytics Cloud","rel":"","context":"In &quot;Salesforce&quot;","block_context":{"text":"Salesforce","link":"https:\/\/www.jitendrazaa.com\/blog\/category\/salesforce\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/img.youtube.com\/vi\/q88mcxTHEUo\/0.jpg?resize=350%2C200","width":350,"height":200},"classes":[]},{"id":4826,"url":"https:\/\/www.jitendrazaa.com\/blog\/salesforce\/setup-live-agent-in-salesforce-community\/","url_meta":{"origin":3409,"position":2},"title":"Setup Live Agent in Salesforce Community &#8211; Video","author":"Jitendra","date":"September 22, 2015","format":false,"excerpt":"Using Live agent, Service representatives can directly chat with customers and resolve customer issue. Chat support is noways preferable way to contact service representative. No need to stay on call for hours, no need to wait for email reply for days. Even I use chat support wherever it is possible\u2026","rel":"","context":"In &quot;Salesforce&quot;","block_context":{"text":"Salesforce","link":"https:\/\/www.jitendrazaa.com\/blog\/category\/salesforce\/"},"img":{"alt_text":"LiveAgent in Community Demo","src":"https:\/\/i0.wp.com\/www.jitendrazaa.com\/blog\/wp-content\/uploads\/2015\/09\/LiveAgent-in-Community-Demo.gif?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.jitendrazaa.com\/blog\/wp-content\/uploads\/2015\/09\/LiveAgent-in-Community-Demo.gif?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.jitendrazaa.com\/blog\/wp-content\/uploads\/2015\/09\/LiveAgent-in-Community-Demo.gif?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.jitendrazaa.com\/blog\/wp-content\/uploads\/2015\/09\/LiveAgent-in-Community-Demo.gif?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.jitendrazaa.com\/blog\/wp-content\/uploads\/2015\/09\/LiveAgent-in-Community-Demo.gif?resize=1050%2C600&ssl=1 3x, https:\/\/i0.wp.com\/www.jitendrazaa.com\/blog\/wp-content\/uploads\/2015\/09\/LiveAgent-in-Community-Demo.gif?resize=1400%2C800&ssl=1 4x"},"classes":[]},{"id":5487,"url":"https:\/\/www.jitendrazaa.com\/blog\/salesforce\/guide-to-setup-omni-channel-in-salesforce-with-video\/","url_meta":{"origin":3409,"position":3},"title":"Guide to setup Omni Channel in Salesforce with Video","author":"Jitendra","date":"May 12, 2016","format":false,"excerpt":"Step by step guide to know about Omni Channel and how does it makes Call Centre Queue Manager's life easier in Salesforce Service Cloud","rel":"","context":"In &quot;Salesforce&quot;","block_context":{"text":"Salesforce","link":"https:\/\/www.jitendrazaa.com\/blog\/category\/salesforce\/"},"img":{"alt_text":"Omni Channel - Presence Configurations","src":"https:\/\/i0.wp.com\/www.jitendrazaa.com\/blog\/wp-content\/uploads\/2016\/05\/Omni-Channel-Presence-Configurations.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.jitendrazaa.com\/blog\/wp-content\/uploads\/2016\/05\/Omni-Channel-Presence-Configurations.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.jitendrazaa.com\/blog\/wp-content\/uploads\/2016\/05\/Omni-Channel-Presence-Configurations.png?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.jitendrazaa.com\/blog\/wp-content\/uploads\/2016\/05\/Omni-Channel-Presence-Configurations.png?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":5240,"url":"https:\/\/www.jitendrazaa.com\/blog\/salesforce\/salesforce-wave-analytics-cloud-compare-and-data-table-video\/","url_meta":{"origin":3409,"position":4},"title":"Salesforce Wave Analytics Cloud &#8211; Compare and Data Table (Video)","author":"Jitendra","date":"January 19, 2016","format":false,"excerpt":"This is a third video in \"Salesforce Wave Analytics Cloud\" series to get familiar with platform. This video demonstrates below functionality of Analytics cloud Logarithmic Scale Export lens as an image Focus Using Data table Benefit of Compare table https:\/\/www.youtube.com\/watch?v=cMiLYWc2mJo","rel":"","context":"In &quot;Salesforce&quot;","block_context":{"text":"Salesforce","link":"https:\/\/www.jitendrazaa.com\/blog\/category\/salesforce\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/img.youtube.com\/vi\/cMiLYWc2mJo\/0.jpg?resize=350%2C200","width":350,"height":200},"classes":[]},{"id":7276,"url":"https:\/\/www.jitendrazaa.com\/blog\/salesforce\/send-sms-from-salesforce-using-digital-engagement\/","url_meta":{"origin":3409,"position":5},"title":"Enable SMS In Salesforce Using Digital Engagement","author":"Jitendra","date":"August 28, 2021","format":false,"excerpt":"Improve customer support service by adding SMS channel in Service Cloud using Digital Engagement","rel":"","context":"In &quot;Salesforce&quot;","block_context":{"text":"Salesforce","link":"https:\/\/www.jitendrazaa.com\/blog\/category\/salesforce\/"},"img":{"alt_text":"Salesforce Digital Experience - SMS","src":"https:\/\/i0.wp.com\/www.jitendrazaa.com\/blog\/wp-content\/uploads\/2021\/08\/Salesforce-Digital-Experience-SMS-scaled.jpg?fit=1200%2C800&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.jitendrazaa.com\/blog\/wp-content\/uploads\/2021\/08\/Salesforce-Digital-Experience-SMS-scaled.jpg?fit=1200%2C800&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/www.jitendrazaa.com\/blog\/wp-content\/uploads\/2021\/08\/Salesforce-Digital-Experience-SMS-scaled.jpg?fit=1200%2C800&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/www.jitendrazaa.com\/blog\/wp-content\/uploads\/2021\/08\/Salesforce-Digital-Experience-SMS-scaled.jpg?fit=1200%2C800&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/www.jitendrazaa.com\/blog\/wp-content\/uploads\/2021\/08\/Salesforce-Digital-Experience-SMS-scaled.jpg?fit=1200%2C800&ssl=1&resize=1050%2C600 3x"},"classes":[]}],"jetpack_likes_enabled":true,"_links":{"self":[{"href":"https:\/\/www.jitendrazaa.com\/blog\/wp-json\/wp\/v2\/posts\/3409","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.jitendrazaa.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.jitendrazaa.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.jitendrazaa.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.jitendrazaa.com\/blog\/wp-json\/wp\/v2\/comments?post=3409"}],"version-history":[{"count":0,"href":"https:\/\/www.jitendrazaa.com\/blog\/wp-json\/wp\/v2\/posts\/3409\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.jitendrazaa.com\/blog\/wp-json\/wp\/v2\/media?parent=3409"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.jitendrazaa.com\/blog\/wp-json\/wp\/v2\/categories?post=3409"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.jitendrazaa.com\/blog\/wp-json\/wp\/v2\/tags?post=3409"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}