{"id":5544,"date":"2016-06-15T18:08:41","date_gmt":"2016-06-15T18:08:41","guid":{"rendered":"http:\/\/www.jitendrazaa.com\/blog\/?p=5544"},"modified":"2016-06-15T18:08:41","modified_gmt":"2016-06-15T18:08:41","slug":"five-important-configuration-in-service-cloud-console-layout-video","status":"publish","type":"post","link":"https:\/\/www.jitendrazaa.com\/blog\/salesforce\/five-important-configuration-in-service-cloud-console-layout-video\/","title":{"rendered":"Five important configuration in Service cloud console layout &#8211; Video"},"content":{"rendered":"<p style=\"text-align: justify;\">Many times I struggle to remember how to configure some components in Service cloud because, there are many features which has been disabled. Many new feature needs some extra configuration to enable it. For example,\u00a0like to enable Knowledge One, we need to disable traditional article component<\/p>\n<p>This video explains some of basics of configuring Service cloud console in Salesforce.<\/p>\n<p style=\"text-align: justify;\">Below are topics covered in this video :<\/p>\n<ol>\n<li style=\"text-align: justify;\">Setting up <em>Highlight Panel<\/em><\/li>\n<li style=\"text-align: justify;\">Enabling <em>Knowledge One<\/em> component and auto search article on basis of Subject entered<\/li>\n<li style=\"text-align: justify;\">Disabling related list on left panel<\/li>\n<li style=\"text-align: justify;\">Adding service console\u00a0component on left panel<\/li>\n<li style=\"text-align: justify;\">Enabling Interaction log<\/li>\n<\/ol>\n<p><!--more--><\/p>\n<p><iframe loading=\"lazy\" title=\"Configuring Service Cloud Console in Salesforce - for beginners\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/BrswM0xPVRc?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<p style=\"text-align: justify;\">For latest Salesforce Video, you can subscribe to <a href=\"https:\/\/www.youtube.com\/channel\/UCbhMqw4JGvDMj9sd8z77jug\">my channel as well<\/a>. Feedback and comments are much\u00a0appreciated.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Video tutorial explaining basics of Service cloud console and configuring important features<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"advanced_seo_description":"","jetpack_seo_html_title":"","jetpack_seo_noindex":false,"jetpack_seo_schema_type":"","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"jz_research_post":"","_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[9],"tags":[363,212],"class_list":["post-5544","post","type-post","status-publish","format-standard","hentry","category-salesforce","tag-service-cloud","tag-video-tutorial"],"jetpack_sharing_enabled":true,"jetpack-related-posts":[{"id":3409,"url":"https:\/\/www.jitendrazaa.com\/blog\/salesforce\/setting-up-liveagent-in-salesforce-video-tutorial\/","url_meta":{"origin":5544,"position":0},"title":"Setting up LiveAgent in Salesforce &#8211; Video Tutorial","author":"Jitendra","date":"July 26, 2013","format":false,"excerpt":"This Video tutorial will help on basics of LiveAgent in Salesforce. It will Explain How to enable Live Agent How to add Chat Buttons How to add Skills and Agent Configuration Adding Deployment Chartlets Setup Service Cloud Console to use with Live Agent Video Tutorial:","rel":"","context":"In &quot;Salesforce&quot;","block_context":{"text":"Salesforce","link":"https:\/\/www.jitendrazaa.com\/blog\/category\/salesforce\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":5487,"url":"https:\/\/www.jitendrazaa.com\/blog\/salesforce\/guide-to-setup-omni-channel-in-salesforce-with-video\/","url_meta":{"origin":5544,"position":1},"title":"Guide to setup Omni Channel in Salesforce with Video","author":"Jitendra","date":"May 12, 2016","format":false,"excerpt":"Step by step guide to know about Omni Channel and how does it makes Call Centre Queue Manager's life easier in Salesforce Service Cloud","rel":"","context":"In &quot;Salesforce&quot;","block_context":{"text":"Salesforce","link":"https:\/\/www.jitendrazaa.com\/blog\/category\/salesforce\/"},"img":{"alt_text":"Omni Channel - Presence Configurations","src":"https:\/\/i0.wp.com\/www.jitendrazaa.com\/blog\/wp-content\/uploads\/2016\/05\/Omni-Channel-Presence-Configurations.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.jitendrazaa.com\/blog\/wp-content\/uploads\/2016\/05\/Omni-Channel-Presence-Configurations.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.jitendrazaa.com\/blog\/wp-content\/uploads\/2016\/05\/Omni-Channel-Presence-Configurations.png?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.jitendrazaa.com\/blog\/wp-content\/uploads\/2016\/05\/Omni-Channel-Presence-Configurations.png?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":5251,"url":"https:\/\/www.jitendrazaa.com\/blog\/salesforce\/export-datasets-in-salesforce-analytics-cloud-video\/","url_meta":{"origin":5544,"position":2},"title":"Export Datasets in Salesforce Analytics Cloud &#8211; Video","author":"Jitendra","date":"January 26, 2016","format":false,"excerpt":"Video tutorial showing steps to download existing Datasets from Salesforce Analytics Cloud","rel":"","context":"In &quot;Salesforce&quot;","block_context":{"text":"Salesforce","link":"https:\/\/www.jitendrazaa.com\/blog\/category\/salesforce\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/img.youtube.com\/vi\/q88mcxTHEUo\/0.jpg?resize=350%2C200","width":350,"height":200},"classes":[]},{"id":3427,"url":"https:\/\/www.jitendrazaa.com\/blog\/salesforce\/salesforce-winter-14-new-features\/","url_meta":{"origin":5544,"position":3},"title":"Salesforce Winter 14 &#8211; New Features","author":"Jitendra","date":"August 27, 2013","format":false,"excerpt":"Major Area of Release: Developer Console Canvas HTML5 Support in Visualforce Deployment related features like improved deployment Monitoring New Database methods to get records deleted , updated in specific time Renaming \"Service Cloud Console\"\u009d is renamed to \"Salesforce Console for Service\"\u009d \"Configuration Only\"\u009d sandbox renamed to \"Developer Pro\"\u009d \"Agent Configuration\"\u009d\u2026","rel":"","context":"In &quot;Salesforce&quot;","block_context":{"text":"Salesforce","link":"https:\/\/www.jitendrazaa.com\/blog\/category\/salesforce\/"},"img":{"alt_text":"Salesforce Winter 14","src":"https:\/\/i0.wp.com\/jitendrazaa.com\/blog\/wp-content\/uploads\/2013\/08\/Win-14-Logo.png?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]},{"id":7276,"url":"https:\/\/www.jitendrazaa.com\/blog\/salesforce\/send-sms-from-salesforce-using-digital-engagement\/","url_meta":{"origin":5544,"position":4},"title":"Enable SMS In Salesforce Using Digital Engagement","author":"Jitendra","date":"August 28, 2021","format":false,"excerpt":"Improve customer support service by adding SMS channel in Service Cloud using Digital Engagement","rel":"","context":"In &quot;Salesforce&quot;","block_context":{"text":"Salesforce","link":"https:\/\/www.jitendrazaa.com\/blog\/category\/salesforce\/"},"img":{"alt_text":"Salesforce Digital Experience - SMS","src":"https:\/\/i0.wp.com\/www.jitendrazaa.com\/blog\/wp-content\/uploads\/2021\/08\/Salesforce-Digital-Experience-SMS-scaled.jpg?fit=1200%2C800&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.jitendrazaa.com\/blog\/wp-content\/uploads\/2021\/08\/Salesforce-Digital-Experience-SMS-scaled.jpg?fit=1200%2C800&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/www.jitendrazaa.com\/blog\/wp-content\/uploads\/2021\/08\/Salesforce-Digital-Experience-SMS-scaled.jpg?fit=1200%2C800&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/www.jitendrazaa.com\/blog\/wp-content\/uploads\/2021\/08\/Salesforce-Digital-Experience-SMS-scaled.jpg?fit=1200%2C800&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/www.jitendrazaa.com\/blog\/wp-content\/uploads\/2021\/08\/Salesforce-Digital-Experience-SMS-scaled.jpg?fit=1200%2C800&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":4721,"url":"https:\/\/www.jitendrazaa.com\/blog\/salesforce\/list-of-ide-available-for-salesforce-coding\/","url_meta":{"origin":5544,"position":5},"title":"List of IDE available for Salesforce coding","author":"Jitendra","date":"July 17, 2015","format":false,"excerpt":"List of all major IDE like Eclipse, Welkins, Cloud9 etc to code Apex, Visualforce, Trigger and lightning components in Salesforce","rel":"","context":"In &quot;Salesforce&quot;","block_context":{"text":"Salesforce","link":"https:\/\/www.jitendrazaa.com\/blog\/category\/salesforce\/"},"img":{"alt_text":"Salesforce Cloud9 IDE","src":"https:\/\/i0.wp.com\/www.jitendrazaa.com\/blog\/wp-content\/uploads\/2015\/07\/Salesforce-Cloud9-IDE.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.jitendrazaa.com\/blog\/wp-content\/uploads\/2015\/07\/Salesforce-Cloud9-IDE.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.jitendrazaa.com\/blog\/wp-content\/uploads\/2015\/07\/Salesforce-Cloud9-IDE.png?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.jitendrazaa.com\/blog\/wp-content\/uploads\/2015\/07\/Salesforce-Cloud9-IDE.png?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.jitendrazaa.com\/blog\/wp-content\/uploads\/2015\/07\/Salesforce-Cloud9-IDE.png?resize=1050%2C600&ssl=1 3x"},"classes":[]}],"jetpack_likes_enabled":true,"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/www.jitendrazaa.com\/blog\/wp-json\/wp\/v2\/posts\/5544","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.jitendrazaa.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.jitendrazaa.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.jitendrazaa.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.jitendrazaa.com\/blog\/wp-json\/wp\/v2\/comments?post=5544"}],"version-history":[{"count":2,"href":"https:\/\/www.jitendrazaa.com\/blog\/wp-json\/wp\/v2\/posts\/5544\/revisions"}],"predecessor-version":[{"id":5546,"href":"https:\/\/www.jitendrazaa.com\/blog\/wp-json\/wp\/v2\/posts\/5544\/revisions\/5546"}],"wp:attachment":[{"href":"https:\/\/www.jitendrazaa.com\/blog\/wp-json\/wp\/v2\/media?parent=5544"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.jitendrazaa.com\/blog\/wp-json\/wp\/v2\/categories?post=5544"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.jitendrazaa.com\/blog\/wp-json\/wp\/v2\/tags?post=5544"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}