{"id":6528,"date":"2018-07-03T13:32:57","date_gmt":"2018-07-03T17:32:57","guid":{"rendered":"https:\/\/www.jitendrazaa.com\/blog\/?p=6528"},"modified":"2018-07-03T13:43:14","modified_gmt":"2018-07-03T17:43:14","slug":"why-quick-actions-are-not-appearing-on-case-page-layout-in-lightning-experience","status":"publish","type":"post","link":"https:\/\/www.jitendrazaa.com\/blog\/salesforce\/why-quick-actions-are-not-appearing-on-case-page-layout-in-lightning-experience\/","title":{"rendered":"Why Quick Actions are not appearing on Case page layout in Lightning Experience"},"content":{"rendered":"

If you want quick action to appear on Page layout, all you have to do is add it in\u00a0Salesforce Mobile and Lightning Experience Actions\u00a0<\/strong>as shown in below image<\/p>\n

\"Add
Add Quick Actions on Page Layout – Salesforce<\/figcaption><\/figure>\n

Unfortunately this did not worked for Case & Work Order Page layout<\/strong>\u00a0 in Lightning experience.<\/p>\n

\"Quick
Quick Action not available in Case & Work Order Page layout<\/figcaption><\/figure>\n

I almost spent around an hour and found below gold statements in Salesforce documentation<\/a><\/p>\n

\n

NOTE<\/p>\n

Actions on user profiles, cases, and work orders can appear in a different way than on other records.<\/p>\n

Actions on the user profile page come from the Quick Actions in the Salesforce Classic Publisher section of the global publisher layout. Only standard Chatter actions appear on the user profile page, regardless of which actions are assigned to the User Page Layout or the global publisher layout.<\/p>\n

When feed tracking is enabled for cases or work orders, the page-level action menu on those records contains only custom buttons and supported standard buttons. Quick actions appear on the Chatter tab.<\/p>\n<\/blockquote>\n

So, quick action would not appear at top of page layout or\u00a0Highlight Panel\u00a0<\/strong>if feed tracking is enabled. In my case, for time being I disabled feed tracking on case and it worked.<\/p>\n

Hope this blog post will save an hour of someone \ud83d\ude09<\/p>\n","protected":false},"excerpt":{"rendered":"

Solution to make quick actions visible on Case & Work Order Page Layouts in Lightning Experience<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"advanced_seo_description":"","jetpack_seo_html_title":"","jetpack_seo_noindex":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"jz_research_post":"","_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[9],"tags":[418],"class_list":["post-6528","post","type-post","status-publish","format-standard","hentry","category-salesforce","tag-salesforce-admin"],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack-related-posts":[{"id":5885,"url":"https:\/\/www.jitendrazaa.com\/blog\/salesforce\/salesforce-spring-17-release-my-favorite-features\/","url_meta":{"origin":6528,"position":0},"title":"Salesforce Spring 17 release – My favorite features","author":"Jitendra","date":"January 27, 2017","format":false,"excerpt":"List of my favorite features in Salesforce Spring 17","rel":"","context":"In "Salesforce"","block_context":{"text":"Salesforce","link":"https:\/\/www.jitendrazaa.com\/blog\/category\/salesforce\/"},"img":{"alt_text":"Salesforce Apex Batch job - 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