Yes, you have read it right. We would be integrating Salesforce & Facebook Messenger within 5 minutes without writing any single like of code. <\/p>\n\n\n\n
This impossible task of integrating two systems seamlessly is done by Digital Engagement. If Digital Engagement is a new product for you, I would strongly recommend reading my previous post<\/a>, where I covered it in a little bit more detail.<\/p>\n\n\n\n What do you need to set up Digital Experience? <\/p>\n\n\n\n You would need a business that you want to grow by leaps and bounce, its Facebook Page, Salesforce Service Cloud, and Digital Experience add-on license.<\/p>\n\n\n\n Once you got all these, the first step would be to enable Messaging and for that navigate to Setup | Feature Settings | Service | Messaging Settings and enable Messaging<\/strong>.<\/p>\n\n\n\n\n\n\n\n If you are a video person, feel free to watch the below video as well<\/p>\n\n\n\n