Tag: ITIL
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CMDB Complete Guide 2025
Comprehensive CMDB guide covering fundamentals to advanced implementation. Learn what a Configuration Management Database is, why 80% of CMDB projects fail, real-world use cases, vendor pricing comparison (ServiceNow, BMC, Device42), best practices, and lessons learned from enterprise deployments. Includes CSDM framework, Enterprise Architecture integration, and step-by-step implementation approach.
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ServiceNow ITSM Complete Beginner’s Guide
Master ServiceNow ITSM from scratch with this comprehensive beginner’s guide. Learn the 9+ core modules including Incident Management, Problem Management, Change Management, Service Catalog, and CMDB. Includes real-world scenarios, implementation best practices backed by Forrester research (195% ROI), and lessons learned from enterprise deployments across healthcare, retail, and financial services industries.