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Tag: Facebook Messenger

Point & Click Based Integration Between Facebook Messenger And Salesforce In 5 Minutes

Salesforce & Facebook Messenger Integration
Salesforce & Facebook Messenger Integration

Yes, you have read it right. We would be integrating Salesforce & Facebook Messenger within 5 minutes without writing any single like of code.

This impossible task of integrating two systems seamlessly is done by Digital Engagement. If Digital Engagement is a new product for you, I would strongly recommend reading my previous post, where I covered it in a little bit more detail.

What do you need to set up Digital Experience?

You would need a business that you want to grow by leaps and bounce, its Facebook Page, Salesforce Service Cloud, and Digital Experience add-on license.

Once you got all these, the first step would be to enable Messaging and for that navigate to Setup | Feature Settings | Service | Messaging Settings and enable Messaging.

Continue reading Point & Click Based Integration Between Facebook Messenger And Salesforce In 5 Minutes
Published August 29, 2021
Categorized as Salesforce Tagged DE, Digital Engagement, Facebook, Facebook Messenger, Integration, Omni Channel, Salesforce, Service Cloud

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