Salesforce – Jitendra Zaa's Blog

Point & Click Based Integration Between Facebook Messenger And Salesforce In 5 Minutes

Salesforce & Facebook Messenger Integration

Yes, you have read it right. We would be integrating Salesforce & Facebook Messenger within 5 minutes without writing any single like of code.

This impossible task of integrating two systems seamlessly is done by Digital Engagement. If Digital Engagement is a new product for you, I would strongly recommend reading my previous post, where I covered it in a little bit more detail.

What do you need to set up Digital Experience?

You would need a business that you want to grow by leaps and bounce, its Facebook Page, Salesforce Service Cloud, and Digital Experience add-on license.

Once you got all these, the first step would be to enable Messaging and for that navigate to Setup | Feature Settings | Service | Messaging Settings and enable Messaging.

Enable SMS In Salesforce Using Digital Engagement

Salesforce Digital Experience - SMS

Amazon, Apple, Google, etc all trillion-dollar companies, what do they have in common? Their obsession for customer service & keeping customers at the center of your business.

It’s not only about trillion-dollar companies, but also medium and small businesses, if they want to succeed in this comparative market, they need to make sure customer service is at the heart of their business.

If I ask you a question, which technology gadget you cannot live with ? That’s your mobile phone and it is pretty much possible that you are reading this blog post right now on your mobile device.

So, if you are a customer and you have some issue, what are some of the options that you would like to use to contact companies? Phone calls are great but the problem is its real-time communication and you need to be on call with a customer representative and cannot do multi-tasking.

The email could be another option, but spammers, marketers they have flooded our email box and to be honest, I hate opening my emails, there are tons of unread email every day.

So, what point I’m trying to make here? I’m indirectly talking about channels and ways customers can try to connect to the company if they face issues. Phone & emails are out because of some reasons mentioned above. The few options which are left are Social media, Live chat, or SMS. Customers can do multi-tasking while using all these channels. They don’t need to be on call for 30 mins or 1 hour to get issues resolved.

That brings us to our blog post title, how can we use SMS in Salesforce to enable customers to reach out via text message? Today, we have lots of options like AppExchange products, Live Message and then there is the new kid on the ground – Digital Engagement.

Live Message product in Salesforce was part of heywire acquisition in 2016. However, like most Salesforce products, Live Message is scheduled to be retired in an effort to give a single omni channel experience to customer reps for all digital channels, which in my opinion is a welcome move.

Enough of background, let’s dive into how do we set up SMS in digital experience.

Salesforce Load Testing using SOAPUI

API Load Testing using SOAPUI

Previously, I have added multiple posts in this blog on how you would face governor limit errors on each step of Salesforce implementation and how we can leverage selenium to perform load testing of Salesforce to some extent.

SOAP UI is powerful tool and in this post we will see how it can be used to perform load testing of Salesforce API.

Step 1 : Download PartnerWSDL from your Salesforce instance and create SOAP UI Project.

Step 2 : Create a Test Suite in SOAP UI

Salesforce Spring 17 release – My favorite features

Salesforce Spring 17

In this post, I would be only talking about Generally available (GA) features, excluding pilots and Beta. Saving those awesome features for suitable time to come. So, here are some of my favorite picks from Spring 17.

Composite Resource

Imagine we are doing REST API call from external system by creating Account first and then contact. In between if internet connection is gone or user closes browser and only Account created without contact ? From Spring 17, we can reduce number of REST API calls made by combining them in single request. Advantage of this feature would be easier transaction management and API limit saving. You can have up to 25 subrequests in a single call. Up to 10 of these subrequests can be query operations, including Query, QueryAll, and “Query More” requests to obtain the next batch of query results.

Salesforce Developers interview questions – Most commonly used code snippets – part 21

201. Common Apex page attributes.

<apex:page sidebar="false" standardStylesheets="false" showHeader="false">

202. Declare Visualforce page as HTML5.

<apex:page docType="html-5.0" />

203. Visualforce page output as JSON.

<apex:page controller="ControllerName"  contentType="application/x-JavaScript; charset=utf-8" showHeader="false" standardStylesheets="false" sidebar="false">
{!jsonString}
</apex:page>

Advance Apex debugging in Salesforce and best practices – Videos

While developing applications on Force.com platform using Apex, I am sure you may have been in need of debugging your code. Salesforce being cloud platform, method to debug code is very different as compared to other programming languages. In this post we will discuss all about Apex code debugging, challenges, solutions and other best practices.

How many ways to debug Apex code

Eclipse Force.com IDE
Debug log
Developer console
Fetch debug log using Tooling API

Continuous Integration in Salesforce using Flosum AppExchange

This is first of many upcoming articles on evaluation of Salesforce AppExchange products. In this post we will be discussing capability of native Force.com based solution for Continuous integration. Deployment has always been one of pain point in Salesforce developement. I have worked and proposed many solutions to customers based on their requirement and budget. One of solution which got my attention recently is “Flosum” available and listed on AppExchange from this year.

I have used many traditional continuous integrations like Jenkins, Bamboo, Scheduled ANT script but all of them still involve manual intervention and most important, special skill set to setup and handle any issue arising time to time.

Let’s talk about Flosum and what makes it different at high level:

Complete native solution built over Force.com platform
Requirement gathering to deployment, all aspects covered
Multiple environment management
Easy Profile migration
Security access to environment for each user
Default space 11GB
Acts as Version Control
Supports Continuous integration and auto deployments
Compare Complete Org with historical or current changes
360 reporting view

Top Google chrome extensions for Salesforce

1. Salesforce ORGanizer by Enrico

The ORGanizer Chrome Extension [BETA] lets you forget about your Salesforce.com® username and passwords and help you to recognise Salesforce.com® tabs on your browser.

With Salesforce ORGanizer you can:

Store your frequently used accounts (basic encryption for password, details on the guide): username / password / login url / landing page
Login an account on a new tab, window and window on incognito mode or get the full login URL for other browsers
Change an ORG tab and title to instantly recognize which tab belongs to which ORG
Use the built in Quick Link tool to quickly access your most used standard Salesforce links
Create your personal ORG’s quick link library to handle special links
Use the Quick Links tool to make a global search or open a custom relative link (e.g. from a copied Salesforce ID) or login to another ORG
Use the Quick Console right inside your Salesforce tab to have quick access to describe manager, queries, execute anonymous and other handy tools

download it from here.

2. Salesforce DevTools

Salesforce Dev tools - Chrome Extension — Salesforce Dev tools – Chrome Extension

Salesforce DevTools is a simple but powerful Force.com developer chrome extension for doing the below things :

Salesforce data modal (ERDs) generator (My Favorite)
Powerful Apex debug log viewer
Easy export definition of objects to Excel file
Display fields API name on Salesforce object detail page
Quick generate Apex code / SOQL
Quick access to new record page, list page and object setting page of any object
All Check / Select on profile edit page and field permissions edit page.

download it from here.

3. Salesforce Developer Tool Suite by concret.io.

Does it takes a lot to view debug logs i.e. via setup area or dev console. This extension is an attempt to make this use case simple, by making debug logs visible in 2 clicks, without leaving the current Salesforce tab. Plus, you get a better hierarchical view of debug logs, which are better to analyse.

I have lots of expectation from this extension as this is the one of extension which takes feedback actively (You can find discussion tab just inside app) and frequently releases new capabilities. More features, like Execute Anonymous, Code Coverage, Test Cases are in pipe, will be released soon.

Chrome extension - Salesforce Developer Tool Suite — Chrome extension – Salesforce Developer Tool Suite

install it from here. you can find more about this extension on company blog page.

4. Salesforce Navigator

Second in my list is “Salesforce Navigator” and I cant live without it a single day. On average, it saves more than 50% of my clicks needed for administration. My shortcut for this utility is “Ctrl + Alt + Space” and I guess this most used combination on my system. Using this utility, you can directly navigate to any setup page like Object, Apex class, Pages, Workflow rule etc.

Salesforce Navigator - Google Chrome extension — Salesforce Navigator – Google Chrome extension

install it from here.

System mode or God mode in Apex – Gotchas

In many of my previous implementations I have used advantage of Apex code running in System mode however never tried how far it can go in terms of capabilties. There is no specific Salesforce documentation which can explain that what is allowed or not allowed in System mode.

In this post, we will go through some scenario and will try to understand what really is possible in Apex System mode and when it can fail.

Before diving more lets discuss how many types of mode do we have in Apex ?

User Mode : As per this Salesforce post, all Profile level permissions, sharing rules and Field level security are enforced in Apex if it runs in User mode. Standard Controller and Anonymous Apex runs in User mode.

System Mode : Same post conforms that custom controller, trigger, Apex class, controller extension works in System mode. Means eventhough user does not have necessary profile level permission, record level permission or field level permission, but still they can perform any operation on it.