Many times I struggle to remember how to configure some components in Service cloud because, there are many features which has been disabled. Many new feature needs some extra configuration to enable it. For example, like to enable Knowledge One, we need to disable traditional article component
This video explains some of basics of configuring Service cloud console in Salesforce.
Below are topics covered in this video :
- Setting up Highlight Panel
- Enabling Knowledge One component and auto search article on basis of Subject entered
- Disabling related list on left panel
- Adding service console component on left panel
- Enabling Interaction log
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